Delivery Information

Delivery Times

Please use our live chat for different delivery queries.

London
MONDAY-FRIDAY between 8 AM and 1 PM or 6 PM to 9 PM
SATURDAY - between 3 PM and 7 PM
SUNDAY - between 11 AM and 3 PM

National
MONDAY-SATURDAY between 8 AM and 6 PM
SUNDAY - NO DELIVERY

Delivery Policy

Every Fresia gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

Before major holidays, we recommend that you place your orders at least five days in advance.

Delivery to Hospitals

The florists in our Fresia network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

Fresia will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Recipient Not Home

If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:

• Call the recipient to schedule an appropriate delivery time
• Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time

Order-Related E-mails

Shortly after you place an order, you'll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us. To show our appreciation, you'll receive a Thank You e-mail from us when your gift has been received.